The telecom industry is constantly evolving, and 2024 has undoubtedly been a very interesting year for businesses of all sizes when it comes to telecom advancements.
By now, most companies have made the switch to VoIP technology, which utilizes the internet to manage and operate business phone systems within comprehensive, Unified Communications platforms. VoIP systems are truly revolutionary, but a lot of business leaders are simply too busy to keep track of all the latest trends occurring within the VoIP industry.
This is why we’ve partnered up with data talk columbus ohio to develop this list of six VoIP technology trends that are improving the entire telecom world. So if your business has a VoIP system, keep the following trends in mind to see how you can make some awesome telecom improvements!
Hosted & AI VoIP Features
We all saw huge advancements in artificial intelligence (AI) throughout 2024, and AI has only continued to develop in ways that support VoIP services and systems. AI is now a huge contributor toward customer service, because it’s making it easier than ever for businesses to keep track of their incoming calls and queries.
AI is now automating call transcriptions, which provides teams with an added data source that goes one step beyond traditional call recording features. AI technologies have been active within the VoIP industry for a long time, but these advancements are only continuing to grow!
VoIP Systems & Hybrid Work Models
Although a lot of companies have returned back to the office full-time, plenty of others have committed to hybrid work models. This means that employees are working remotely from home for at least two days per week, and this work model is popular throughout all industries.
VoIP phone systems are perfect for hybrid work models, because everyone can log into the company’s platform wherever they have internet connection. Every feature that otherwise would be available within an office is now available for remote workers, and this added convenience is truly changing how people view the concept of a workplace.
As more and more businesses transition to hybrid models, there’s absolutely no denying that VoIP systems will only continue to grow in popularity all around the world!
VoIP Mobility & Mobile Telecom Apps
Because flexible workplaces and schedules are quickly becoming the new norm, businesses now need to prioritize their communication features to be more mobile-friendly.
This is why telecom systems are now fully optimized within mobile apps, and employees only need to log into an app in order to stay connected. This type of centralized dashboard is capable of starting video conferences, receiving and making calls, texting coworkers, and configuring all sorts of valuable data.
VoIP mobile apps are the future of the modern workplace, because these apps make it easier than ever for people to manage their busy lifestyles while simultaneously remaining connected to their team members.
Combining VoIP & WebRTC Technologies
Web Real-Time Communications (WebRTC) isn’t anything new, but it’s now being combined with the latest VoIP technologies for some really incredible telecom advancements.
What makes WebRTC so important for VoIP systems is that it makes it easier to share files, text, video and voice data between different mobile apps and web browsers. It’s sort of like a massive open-source project, and the good news is that every major web browser supports its ongoing development.
This means that the future of file sharing will soon be integrated in ways that we’ve never quite seen before through groundbreaking applications and communication potential!
Increased Cybersecurity Advancements
It’s no secret how cybersecurity threats have become more malicious and intelligent with each passing year, and 2024 saw plenty of cybersecurity issues that threatened businesses and even governments of all sizes.
Cybersecurity simply is a huge issue, which is why VoIP specialists have been developing improved multi-factor authentication and call encryption technologies. There’s also been a significant surge in advanced antivirus programs, and VoIP platforms are utilizing these safeguards to protect people’s valuable data.
Sustainable Cloud Computing
Sustainability has been a huge trend throughout many industries, but it’s just now beginning to take form within the telecom industry in 2024 through what’s known as sustainable Cloud computing.
Most Cloud service providers are doing their part toward reaching zero carbon emissions in the near future, and this includes major players like Google, Microsoft and Amazon.
VoIP technology will continue to play a major role in broadening the sustainability involved within Cloud technology, because VoIP systems minimize a company’s hardware needs and subsequently promote the green tech movement.
Contact Data Talk in Columbus Ohio to Learn More About VoIP Technology Trends!
The above VoIP technology trends are just a tiny glimpse into how these telecom systems are revolutionizing literally everything we know about the modern workplace.
One of the best things that businesses can do is partner up with renowned, third-party telecom providers like the specialists at Data Talk.
Data Talk is a telecom leader based in Columbus Ohio, and they’re available to answer your questions when you click on the link to their website at the top of this article!